Shipping Policy

This policy applies to all orders placed in the United Kingdom. Its purpose is to ensure that you are fully informed about our shipping procedures and policies. By placing an order on this store, you agree to the policies outlined below.

At Bildenn, we are committed to providing a seamless shopping experience for our valued customers. Here’s an overview of our carefully managed delivery process.

Delivery Process

When you place an order with Bildenn, our dedicated team begins a thorough processing phase. A strict quality control check is carried out at our warehouse to ensure the flawless condition of the products.

After passing quality control, we use high-quality materials for secure packaging to maintain the integrity of your items during transit. These securely packed items are then handed over to our trusted delivery partners, who manage the next stages of the shipping process.

If there are any issues reaching the specified address or timing, our delivery partners will take proactive steps to contact you and resolve the issue.

Delivery Times

Below are the estimated delivery times for all packages:

• Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time (London). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
• Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 6 to 8 business days (Monday to Friday).
• Estimated delivery time: 7 to 10 business days.

Destination	Handling time	Transit Time	Shipping Fee
United Kingdom	1 to 2 business days	6 to 8 business days	Free

 

Shipping Costs

To enhance your shopping experience, Bildenn is proud to offer Free Shipping on all orders within United Kingdom, with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking page.

Shipping Methods

Each product is carefully handled by UPS, DHL, or DPD and shipped as quickly as possible.

Address Changes

Customers can change their shipping address by contacting our customer service within 24 hours of placing the order. Once the order is shipped, the delivery address can no longer be changed. The earliest condition applies.

Shipping Cancellation Policy

You may cancel an order free of charge within 24 hours of purchase.

Once the order has been shipped, it can no longer be canceled.

Customers may return the product upon receipt, in accordance with our Return and Refund Policy.

Policy for Damaged Packages During Transit

If you find that your package has been damaged during transit, please notify us within 7 business days of receiving your order.

To process your claim, we may request photographic proof of the damaged goods.

Upon reviewing the claim, we may offer a replacement, refund, or store credit for items proven to have been damaged in transit.

Address Accuracy

Ensuring the accuracy of your delivery address is essential. We cannot be held responsible for shipping errors resulting from inaccurate information.

For any questions or assistance regarding shipping, feel free to contact us at info@bildenn.com. We sincerely thank you for choosing to shop with us!

Questions?

Visit our FAQs page or contact our customer services. Frequently Asked Questions

Contact Information:

Business Name: Bildenn
Address: 2 Lansdowne Rd, Croydon CR9 2ER, London, United Kingdom
Email: info@bildenn.com
Phone: +447412423699
Contact: https://bildenn.com/pages/contact

 

Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (GMT/BST - London Time)

We do our best to reply to your e-mail within 1-2 business days.

Thank you for shopping at Bildenn!