Shipping Policy

At Bildenn, our top priority is delivering your order as quickly and efficiently as possible to our customers in the United Kingdom Mainland. We work diligently to process and ship your items with care.

Shipping Overview

• Order Cutoff Time: 5:00 PM (GMT/BST - London Time)
• Order Handling Time: 1-3 business days (Monday - Friday)
• Transit Time: 5-7 business days (Monday - Friday)
• Total Delivery Time: 6-10 Working Days

Possible Delays

While we strive for timely deliveries, please be aware that delivery times may occasionally vary due to factors beyond our control, such as:

• Severe weather conditions
• Customs inspections (if applicable for specific items or routes)
• Local courier delays
• Busy periods, such as public holidays

We appreciate your patience and understanding in such situations. For any questions, please feel free to contact us.

Shipping Partners

We work with trusted shipping partners to ensure your order is delivered safely and on time. Details about specific carriers for your order will be provided upon dispatch.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. With this number, you can easily track the status of your package until it is delivered. You can also track your order on our dedicated tracking page using the tracking number provided.

Customs and Import Taxes

For orders shipped outside of the United Kingdom Mainland (if applicable), customs duties and import taxes may apply depending on the destination country's regulations. These costs are the responsibility of the customer and must be paid at the time of delivery of the order.

Address Changes

If you wish to change your delivery address after placing an order, please contact our customer service as soon as possible via info@bildenn.com. We will do our best to complete the change, but we cannot guarantee it if the order has already been processed or shipped.

Undeliverable Packages

In the event that a package cannot be delivered due to an incorrect address provided by the customer, refusal of delivery, or non-collection at a designated pick-up point, we reserve the right to charge return shipping costs and any applicable reshipping costs.

Customer Service

If you have any questions about our shipping policy, your order, or need assistance, please do not hesitate to contact our customer service via info@bildenn.com. We strive to answer your questions as quickly as possible, typically within 1-2 business days.

By placing an order at Bildenn.com, you agree to our Shipping Policy, as well as our other policies including the Refund Policy, Privacy Policy, Terms of Service, and Billing Terms and Conditions.

CONTACT INFORMATION

For any additional questions (about shipping, orders, etc.), feel free to send us a message under the "Contact us" menu, and we will respond as quickly as possible.

You can contact us on the following details and Days (GMT/BST - London Time):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday and Sunday: Closed

Website name: Bildenn
Company name: IBS Negocios Digitais LTDA
CNPJ (Company Registration Number): 36.912.866/0001-16
Address: Av. Alfredo Custódio de Paula 801, Pouso Alegre, Minas Gerais, 37553-063, Brazil
Email-Address: info@bildenn.com
Telephone number: +44 2045 772248

The e-commerce store Bildenn is operated by IBS Negocios Digitais LTDA, a digital holding company.

Any questions? Check out our Frequently Asked Questions
Or contact us via our Contact page