Frequently Asked Questions (FAQ)

Welcome to Bildenn's Frequently Asked Questions (FAQ) Page

We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?

Answer: Here are our estimated delivery times:

Handling time: 1-3 business days (Monday - Friday)

Transit time: 5-7 business days (Monday - Friday)

Total Delivery time: 6-10 Working Days

For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders within the United Kingdom Mainland. For more information, please check our Shipping Policy.

Question #3: Where is Bildenn located?

Answer: Bildenn is an e-commerce brand operated by IBS Negocios Digitais LTDA, a digital holding company based in Brazil. We are an online-only store, which allows us to offer a wide selection of high-quality products directly to customers in the UK and other markets. Our operations are fully geared towards delivering excellent service internationally.

Question #4: What if I receive a defective product?

Answer: If you receive a defective, damaged, or not-as-described item, we will either replace it at no cost or provide a full refund. Please contact us immediately, and initiate the return within 30 days. For more information, see our Return and Refund Policy.

Question #5: Can I cancel my order after it’s placed?

Answer: Yes, you have the right to cancel your order within 4 hours of purchase. To cancel your order within this timeframe, please contact us immediately. After this period, cancellations may not be possible due to our fast processing and handling times.

Question #6: What is your return policy?

Answer: We have a simple and fair return process. For complete details, including conditions for change of mind or defective items, please visit our Return and Refund Policy page.

Question #7: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed within 14 calendar days from the date we receive the goods or from the date you provide valid proof that you have sent the goods back (whichever is earlier). The refund will be issued to your original payment method. Please remember it can take some additional time for your bank or credit card company to process and post the refund too. See our Return and Refund Policy for more details.

Question #8: Do you offer any warranties or guarantees on your products?

Answer: Yes, we provide a 30-day warranty on all purchases covering manufacturing defects. For more information, please refer to our Return and Refund Policy, which details our commitment to product quality.

Question #9: How can I contact customer support?

Answer: You can reach our customer support team through the Contact Us page or by emailing us directly at info@bildenn.com.

Question #10: Do you have a physical store location I can visit?

Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products directly to you. We do not have a physical retail location for customers to visit.

Question #11: Can I place a bulk order for my business or organization?

Answer: Yes, we accept bulk orders. Please contact our customer support team for details and personalized assistance with your bulk purchase inquiry.

Question #12: What is the process for exchanging a product?

Answer: For detailed information about product exchanges, including criteria and procedures, please refer to our comprehensive Return and Refund Policy.

Question #13: How can I track my order?

Answer: You can easily track your order's journey through our dedicated tracking page on our website. Once your order is shipped, you will receive a confirmation email with your tracking number.

Contact Us:

Questions or need assistance? Our team is here to help!

Email: info@bildenn.com
Address: Av. Alfredo Custódio de Paula 801, Pouso Alegre, Minas Gerais, 37553-063, Brazil
Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (GMT/BST - London Time)
Telephone number: +44 2045 772248

The e-commerce store Bildenn is operated by IBS Negocios Digitais LTDA, a digital holding company.

Average response time: 1-2 business days

For other ways to contact us, please visit our Contact Us page. We look forward to hearing from you!